Privacy Policy

Last Updated: June 2026

Introduction

At Remedy Rush, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with our services, or purchase products from us.

By using this website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing address
  • Order and purchase information

Technical Information

  • IP address
  • Device information
  • Browser type
  • Website usage information
  • Cookies and analytics data

We collect only the information necessary to operate our business, fulfil orders, improve our services, and comply with legal requirements.

How We Use Your Information

Your information may be used to:

  • Process and fulfil orders
  • Arrange delivery of products
  • Communicate regarding orders and customer service enquiries
  • Provide customer support
  • Improve our website, products, and services
  • Send promotional communications, special offers, and updates (where permitted)
  • Prevent fraud and maintain website security
  • Comply with legal and regulatory obligations

You may unsubscribe from marketing communications at any time.

Payment Information

Payments made through our website are processed by trusted third-party payment providers.

Remedy Rush does not store or have access to your full credit card or payment details.

Payment information is handled securely by the relevant payment service provider in accordance with industry security standards.

Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies may be used to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Measure advertising performance
  • Support remarketing and marketing campaigns

You may disable cookies through your browser settings, although some website features may not function correctly.

Analytics and Advertising

We may use services such as:

  • Google Analytics
  • Google Search Console
  • Meta (Facebook and Instagram) Pixel
  • Advertising and marketing platforms

These services may collect information about how visitors use our website to help us improve performance, marketing, and customer experience.

Third-Party Service Providers

We may share limited information with trusted third-party providers who assist us with:

  • Payment processing
  • Order fulfilment
  • Shipping and delivery
  • Website hosting and maintenance
  • Analytics and reporting
  • Marketing and email communications

These providers are only permitted to use information necessary to perform their services.

We do not sell personal information to third parties.

Information Security

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, un-authorised access, disclosure, alteration, or destruction.

While we take security seriously, no internet-based system can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate or outdated information
  • Request deletion of personal information where legally permitted
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Lodge a complaint regarding the handling of your personal information

Requests may be submitted using the contact details below.

Children's Privacy

Our website and products are intended for individuals aged 18 years and older.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

We encourage users to review this policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Remedy Rush

📧 remedyrush88@gmail.com

📞 079 227 9538

📍 East London, Eastern Cape, South Africa

By using this website, you acknowledge that you have read and understood this Privacy Policy.